Wednesday, January 7, 2015

4 steps for building accountability -and trust- within the walls of your business.

business optimization, CRM, CRM consulting, crm miami, crm optimization, Lead management, marketing, net neutrality, salesforce, Salesforce consulting, salesforce optimization, SkyPlanner Tips of the Trade,

At SkyPlanner, the South Florida Salesforce Consulting company, trust is a huge part of our success. Trust in each other and the work we do which in turn gives customers the confidence to place their trust in us. But building a culture of trust isn't always easy, and that tends to occur when there is a lack of accountability within the walls (both physical and metaphorical) of a business. Accountability happens to be one of the core values we hold dear here at SkyPlanner, along with transparency, integrity, partnership, respect, innovation and agility. Here are four ways to build accountability within your organization:  

1. Be as specific and clear as possible when outlining expected results. The clearer everything is laid out the harder it will be for someone to use misunderstanding as an excuse for underachieving. For example, at SkyPlanner management doesn't just tell developers "do this and achieve this result." Instead we create specific tasks outlining requirements then assign them to a specific developer, all within Salesforce.

2. Hold everyone visibly accountable. In the digital age it can be easy to shoot requests or orders around with a few keystrokes but all that does is breed a disconnect between peers. At SkyPlanner we have an open floorplan which allows us to interact face-to-face and hold open discussions about daily operations. While it might not be possible to run your business in that way, we recommend in-person dialogue as often as possible. Video conferencing is a suitable alternative. 

3. Get everything in writing. No explanation necessary, really. Having things in writing (such as documenting all decisions and deadlines agreed to in meetings) and making them readily available to be accessed by all parties involved will help keep everyone on top of their responsibilities...and those of their peers.

4. Set ground rules for interaction. The same things that make teams successful - different background, values and personalities- are also things that can lead to eventual disarray. Getting everyone on the same page by setting rules for things from communication protocols to conflict resolution will greatly improve accountability.