Thursday, March 27, 2014

Being a good boss: a key to having a successful business.

A business is only as strong as its weakest employee. At SkyPlanner, South Florida's premier Salesforce consulting and customization company, we have built the strongest group of certified Salesforce developers of any Salesforce Partner in Florida.
How did we accomplish this? A major part is the culture of cooperation, transparency, and honesty we've cultivated; and that culture isn't just limited to how we treat our customers. All employees at SkyPlanner are treated the same way we treat our customers. Your business can develop a company culture like ours and all it takes is simply trying to be the best boss you can be.

Here are some tips SkyPlanner has found through our never-ending mission to improve as South Florida's top choice for all things Salesforce:

  1. As mentioned above, as a boss you are most successful when you realize that said success is directly related to the efforts of your employees. While you lead and make sure everything is going according to strategy, the bulk of the work is done by them.
  2. Delegate responsibilities whenever possible and then stay hands-off. Employee can't truly be at ease under a micro-manager. If you hired them, and most likely spent time and resources training them, let them put their skills to use. Get to know who you hired and learn their strengths, then maximize those strengths.Trust your employees. It will make everyone's job, and life, easier. 
  3. If you've put an employee in a position to make decisions then empower them to make decisions. And if one of those decisions ends up being a wrong one don't scold the employee. All that accomplishes is forcing him or her (or any other employee charged with making decisions) to second guess being creative and possibly finding a better deal, a more efficient way of accomplishing a task, or any other way of making your business more money. Find out why the employee made the decision they did and use it as an opportunity to teach him or her how to make a better decision the next time.
  4. Wisely choose when to intervene in inter-employee issues. It's one thing when there's an employee who isn't pulling his or her weight, doing something illegal or detrimental to the company, or worse, is mistreating or possibly putting other employees in danger; in these cases you must step in immediately. It's another thing when two employees just aren't getting along. Let them sort it out amongst themselves. This will teach them to work better or else, and also keep them from coming to you for every little thing which in turn frees up more time for improving your business. 
  5. When the issue with a sole employee, then as a boss it is your responsibility to handle the issue quickly and with as little fanfare as possible. If you feel an employee is not performing less than idealy or is doing something you don't like, then quietly call the employee into your office to find out what the problem is. It might be that the employee has a personal issue or simply didn't know a certain workplace rule. Either way, the employee wouldn't want it announced to the entire office that you had to speak with him or her. 
  6. When an employee speaks, listen carefully. If the employee has a complaint or suggestion don't already reject it before he or she even finishes speaking. And even if you already know you're not going to act on it when he or she does finish, thank him or her for taking time to approach you. It will build employee trust, and keep them willing to come forward with possible suggestions for making everyone more successful. 
  7. Publicly acknowledge the good work that your employees are doing, especially if there are customers in the office, worksite, store, etc. Not only will it make the employee feel accomplished and eager to work even harder, but it will give the customer more confidence in the decision, or potential decision, to do business with your company. At the same time, occasional private acknowledgement is a great thing, too, as it lets employees know your praise is sincere.