Thursday, May 9, 2013

It's Not Business, It's Personal.

Sure you've heard the old "it's not personal, it's business." But as social media and online interaction grows, there's not denying that business is getting personal. These days, a huge number of companies know  who their customers are, what they look like and know personal details about their lives.Sharing is the new way of doing business. Even your Miami Salesforce consulting company gets personal by sharing what we are up to and by sharing our knowledge in Salesforce-related forums and user groups. Even our relationships with our clients and vendors have become more personal, which makes sense since most of us spend more time at the office than at home. Especially when you enjoy what you do.

So how does a company remain personal as it grows? How does it keep its customer service top-notch? At SkyPlanner, one way we do this is by using the CRM platform that we sell. Salesforce allows us to continuously keep track of our discussions with clients, so we are able to make future conversations more personal. As time goes by and relationships grow, we're even able to offer them services they haven't thought about. For your Miami Salesforec consultants, it goes beyond knowing someone's name.

Another way to remain personal when business grows, is to really interact and manage the social media platform, which Salesforce also makes easier thanks to its social revolution. The Marketing Cloud and Salesforce Chatter can really help. At SkyPlanner, we ave dedicated developers that regularly interact with people online. When someone asks a question on Twitter, your Miami Salesforce consulting company answers.

SkyPlanner's business are Salesforce services living in the cloud, there isn't a regular brick and mortar shop even though our cloud computing offices are in Doral, Florida. so it's important that we keep things personal across the various online channels and make sure our clients are happy.

How do you keep business personal?