Thursday, July 16, 2015

Salesforce Shield: Built-in protection for regulated industries.

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What do Target, Sony, and the U.S. government have in common? They've all been the target of cyber hacks from malicious entities, resulting in the exposure of the personal data of thousands of people. Knowing the importance of cyber security the #1 name in cloud computing has rolled out Salesforce Shield to protect customer data collected by companies in regulated industries. In our latest blog post SkyPlanner, South Florida's Salesforce consulting company, looks into Salesforce's new tool for piece of mind.  

As the world continues to shift many of its business processes onto the cloud it is imperative that enterprises keep their customers' data as secure as possible. That goes double for companies in regulated industries such as Financial Services, Healthcare, and the Public Sector. Not only should it be but as regulated industries they have increasingly tough security standards. Salesforce has released Salesforce Shield, a suite of Salesforce1 Platform services that include Field Audit Trail, Platform Encryption, Data Archive and Event Monitoring. Now, companies with compliance or governance requirements, or businesses in regulated industries can build trusted cloud apps fast--using clicks, not code. Leading organizations such as First Data and Genomic Health are using Salesforce Shield today to build trusted apps.


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With Salesforce Shield, IT departments and developers are empowered with drag-and-drop tools to quickly create trusted cloud apps with auditing, encryption, archiving, and monitoring built in, all delivered on the proven Salesforce1 Platform. Salesforce Shield includes:

  • Platform Encryption: Customers can easily designate sensitive data to be encrypted while preserving important business functionality like search and workflow. For example, a health insurance company can manage designated personally identifiable information (PII) and protected health information (PHI), without compromising the ability of customer service agents to search, view, modify, or run workflows and other key functions using that data. Agents can now search claims, determine coverage eligibility, and approve payments with enhanced security while delivering great customer service.
  • Data Archive: Companies can now keep their data in “nearline storage,” an option that provides fast access at reduced cost, on the Salesforce1 Platform. Using Data Archive, customers can store long-lived business data in the Salesforce1 Platform, while still benefiting from maximum app performance and data availability. For example, hospitals are required to store patient data for decades, but they can transfer that patient data into nearline storage and access it via simple queries when necessary.
  • Field Audit Trail: Customers can track changes at the field level for up to ten years and set different policies for each Salesforce object to ensure data is purged when no longer needed. Life sciences companies running clinical trials in Salesforce, for example, can now maintain a complete audit trail of patient data so they can safeguard the integrity of clinical trial results and comply with FDA regulations.
  • Event Monitoring: IT organizations can use Event Monitoring to see which users are logging into Salesforce, what information they are accessing, from where, and through what channel. Companies can also monitor if users download large amounts of data that might put their business at risk. For example, wealth management firms can use Event Monitoring to determine whether financial advisors are capturing the right client data in Salesforce. In addition, they can also determine if an employee is unnecessarily downloading sensitive customer information, pinpointing the exact time and location of that event.
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Some quotes related to the rollout of Salesforce Shield: 
  • “While many companies are leveraging the cloud to build apps at the speed of business, those in regulated industries have struggled to take full advantage of the cloud due to regulatory and compliance constraints,” said Tod Nielsen, executive vice president of Salesforce1 Platform, Salesforce. “With Salesforce Shield, we are liberating these IT leaders and developers, and empowering them to quickly build the cloud apps their businesses need, with the trust Salesforce is known for.”
  • “Businesses struggle with balancing the speed of innovation that cloud platforms offer with compliance needs due to the lack of tools in existing platforms,” said Larry Carvalho, PaaS research manager, IDC. “The new capabilities in Salesforce Shield should help remove obstacles for IT organizations to create a new generation of cloud apps that meet company and industry requirements.” 
  • “As businesses in regulated industries move more data to the cloud, they need a holistic way of managing and tracking that data,” said Michael Markham, chief technology officer, Conga. “Salesforce Shield lets customers manage their data across apps in the Salesforce ecosystem without having to build or buy additional point solutions for each app.”
Salesforce Shield will be priced at a percentage of a customer’s total Salesforce product spend and customers can purchase components as a bundle or individually. Field Audit Trail, Event Monitoring, and Platform Encryption are already available while Data Archive is expected to be available in 2016.