Tuesday, May 26, 2015

The SkyPlanner Parachute: your weekly source for great curated content from the world of Salesforce, business, technology and more!

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It's SkyPlanner Parachute Monday! Find out what we at SkyPlanner, South Florida's premier Salesforce consulting company, have been reading, watching, listening to, and learning from during the past week. 

  • At SkyPlanner, Miami's Salesforce Partner, we know the importance of networking. And in an industry like ours it can happen anywhere, at any time. For example, once while on our way to our weekly team lunch a gentleman noticed the Salesforce1 Platform shirt on a team member. Initially pleasantries led the gentleman to mention he was in the process of purchasing licenses from a competing CRM but was curious to know more about Salesforce. While that encounter did not lead to a repeat meeting it is a good example of how business opportunities can sprout when you least expect them. [via The SkyPlanner Blog]
  • “Competitive Intelligence” shouldn’t just be about your competitors. Used properly, CI leads to greater strategic agility — the ability to adapt to changing market circumstances.If you want your company to become more agile, start by rethinking the design of your intelligence process. Focus on building a strategic early warning capability so you don’t miss the big picture. [via Harvard Business Review]
  • We’ve all been making phone calls for years, so we sometimes don’t understand the complexities involved in making successful B2B phone calls. Here’s five tips to help you master phone conversations and turn them into sales. [via the Salesforce Blogs]
  • The idea of disruption excites some people and terrifies others. Consider the recent case of The New Republic, in which a new, disruptive CEO came in and vowed to “break shit.” The company’s top journalists balked, the brand was sullied, and the business still struggles. And all that for what[via Harvard Business Review]
  • There are more millennials in America right now than baby boomers — more than 80 million of us. You should start taking millennials seriously because chances are millenials may have already shaped some aspect of your life in some way. [via NPR]
  • If discounting is a standard practice in your company, you should be asking yourself these 20 questions. [via the Salesforce Blogs]
  • Customer interactions (the positive ones at least) are of paramount importance to us here at SkyPlanner, South Florida's Salesforce consulting company. Over the years we've surprised you with some pretty shocking statistics about how negative customer interactions can cost your business big time, and now we're going to clue you in on how to make sure those negatrive experiences never happen. [via The SkyPlanner Blog]

At SkyPlanner, South Florida's premier Salesforce consulting company, we love to hear from ours clients and supporters so please feel free to comment or email us with suggestions for future content.