Monday, April 28, 2014

Is your customer service actually hurting you? Do you know how to win people over during a conversation? All this and more in this week's SkyPlanner Parachute!


It's SkyPlanner Parachute Monday! Find out what we at SkyPlanner, South Florida's premier Salesforce consulting company, have been reading, watching, listening to, and learning from in the past week. Click on each link to view our curated content. 

The web is full of review sites where customers can rate companies, and if you look closely you can see that many (if not most) of the negative reviews on those sites have to do with poor customer service. Are your current customer service practices actually hurting your business?

Owning your own business takes a lot of things- courage, time, sanity-but more than anything it usually takes money, and many times it's one's own money. Fortunately for business owners there are ways of lightening the financial burden of being an entrepreneur...if you know where to look.

Your business doesn't need to have its own skyscraper to operate like a major corporation. The same CRM applications that are used to track orders or customer information can also be used to run other processes that will make your business feel like a multinational conglomerate.

Ever wonder how much data is actually being exchanged every minute? Ok, maybe you haven't but you'll still be amazed at the numbers found in the infographic below. (via DOMO)


Audacity. A good trait in people. An even greater trait in companies because audacious companies because companies that think they can change the world are usually the ones coming up with the most innovative new technologies. While not a definitive list, these 25 companies will inspire your inner audacity to come out.  

Winning people over goes a long way, both in your personal life and in your day-to-day business life, and it can be as easy as knowing how to hold a proper conversation


At SkyPlanner, South Florida's premier Salesforce consulting company, we love to hear from ours clients and supporters. Please feel free to comment with any opinions or suggestions for future content.