Monday, April 28, 2014

Is your customer service actually hurting you? Do you know how to win people over during a conversation? All this and more in this week's SkyPlanner Parachute!


It's SkyPlanner Parachute Monday! Find out what we at SkyPlanner, South Florida's premier Salesforce consulting company, have been reading, watching, listening to, and learning from in the past week. Click on each link to view our curated content. 

The web is full of review sites where customers can rate companies, and if you look closely you can see that many (if not most) of the negative reviews on those sites have to do with poor customer service. Are your current customer service practices actually hurting your business?

Owning your own business takes a lot of things- courage, time, sanity-but more than anything it usually takes money, and many times it's one's own money. Fortunately for business owners there are ways of lightening the financial burden of being an entrepreneur...if you know where to look.

Your business doesn't need to have its own skyscraper to operate like a major corporation. The same CRM applications that are used to track orders or customer information can also be used to run other processes that will make your business feel like a multinational conglomerate.

Ever wonder how much data is actually being exchanged every minute? Ok, maybe you haven't but you'll still be amazed at the numbers found in the infographic below. (via DOMO)


Audacity. A good trait in people. An even greater trait in companies because audacious companies because companies that think they can change the world are usually the ones coming up with the most innovative new technologies. While not a definitive list, these 25 companies will inspire your inner audacity to come out.  

Winning people over goes a long way, both in your personal life and in your day-to-day business life, and it can be as easy as knowing how to hold a proper conversation


At SkyPlanner, South Florida's premier Salesforce consulting company, we love to hear from ours clients and supporters. Please feel free to comment with any opinions or suggestions for future content.

Thursday, April 24, 2014

Salesforce 1 Developer Week: A Global Meeting of the Minds.


It's an exciting and opportune time to be a member of Salesforce Developer community. With the unveiling of the Salesforce 1 Platform at Dreamforce '13 (read our in-depth write up of the Salesforce 1 Platform here) Salesforce developers are better equipped than any other to usher in the Internet of Things.

To take advantage of a global community that has exploded to 1.5 million, more than double what it was in mid-2012, salesforce.com presents Salesforce 1 Developer Week, a series of meetups throughout the world starting April 27th. Each meetup will feature in-depth lectures focused on getting the most out of the Salesforce 1 Platform, developer challenges, and networking opportunities. Most meetups will also feature special presentations by developer evangelists.


Developer Week will also feature the launch of the new Salesforce Developers website, which will replace the Developer Force site. The new site will cater to developers and their work in Force.com, Heroku, and ExactTarget. The new site will also give developers the chance to browse content, actively participate in the Salesforce developer community, and follow events to attend. 



Monday, April 21, 2014

What have we been learning to help us continue growing as the best Salesforce consultants in South Florida? Just take a look at this week's SkyPlanner Parachute to find out!


It's SkyPlanner Parachute Monday! Find out what we at SkyPlanner, South Florida's premier Salesforce consulting company, have been reading, watching, listening to, and learning from in the past week. Click on each link to view our curated content. 

SkyPlanner can, and will, always help you learn as much as you can about CRM software and what it can do for your business, but that doesn't mean you can't do your own due diligence and learn as much as you can on your own. These five comprehensive e-books courtesty of Salesforce will help you get a beginner's understanding of CRM and its benefits.

It's understandable to want as much as possible and as quickly as possible, but the ability to postpone satisfaction in the present for the prospect of greater gains in the future is a key trait of a smart business person.

How do you sell to a customer who already knows pretty much everything there is to know about your product and only has "how much?" on the mind? Well, it's all about setting your product apart from the rest.

Did you know that there are different "types" of sleep and if your loud alarm goes off during the wrong one it can throw off your entire morning? Waking up at the right time, along with some other trusted methods, can help you start every day strong.

Tips from the top salespeople? Don't know about you but to us that's never a bad thing.

How about some tips on how to network more effectively? Don't mind if we do.

Salesforce.com has announced the Salesforce Tower, a skyscraper currently under construction in San Francisco. Salesforce will occupy half of the 61 floors in the building, which will be the tallest on the west coast once it's completed in 2017.




At SkyPlanner, South Florida's premier Salesforce consulting company, we love to hear from ours clients and supporters. Please feel free to comment with any opinions or suggestions for future content.

Wednesday, April 9, 2014

Salesforce.com gets an industry-specific focus with the New Industries Business Unit

With the creation of a New Industries Business Unit, salesforce.com leadership has decided to shift some of the company's focus from being the world's number one CRM platform for the general masses to a much more acute focus on serving six major vertical markets.
The shift in focus is just another step in the company's ongoing plans to tackle the Internet of Things, and the opportunities a globally-connected world provides.

The strategic move was summed up by salesforce.com EVP of Industries, Vivek Kundra,: “Entire industries are seeing the power of social, mobile and connected cloud technologies up-end decades-long business models. This is no small disruption; it’s a complete re-imagination of industries. We’ve only just begun to see the transformational power of the Salesforce1 Platform and the innovative, scalable industry solutions that we are delivering with our ecosystem of partners.”

Salesforce.com president and vice-chairman Keith Block weighed in: “As we look to grow to $10 billion and beyond, our new industries strategy is a huge opportunity for salesforce.com to expand our footprint within existing customers and reach new enterprise customers. Companies across all industries are turning to salesforce.com to help them transform their business models and connect with their customers in new ways.”

Building upon the Salesforce 1 Platform, the New Industries Business Unit's main goal will be to greatly improve customer engagement within the six vertical markets, with a emphasis on the unique customer needs of each industry




The six industries include:
  • Financial Services and Insurance: In a time when public trust in large financial institutions is at all-time lows, Salesforce aims to help these institutions regain the trust of their customers. 
  • Health Care and Life Sciences: Salesforce's goal is to help companies use patient data to improve customer experiences while keeping costs down. 
  • Retail and Consumer Products: Salesforce believes that if a brand can build a unique rapport with customers then they have a customer for life. That means increasing loyalty through increased customer engagement.  
  • Communications and Media: Using real-time data to craft messages is crucial to the communications industry in today's 24-hour media cycle. Salesforce can help media companies collect that data and put in the hands of the right people, in the right way, and at the right time. 
  • Public Sector (Government): Government is sometime the slowest industry to adopt newer technologies. Salesforce plans to help the public sector accelerate that adoption and catch up to the private sector. 
  • Automotive and Manufacturing:  The steep fall of the manufacturing industry could attributed as much to a disconnect with customers than anything else. Salesforce technologies will allow companies to use customer feedback to improve every step of the manufacturing process, from design to sales. 
What does this mean to you, our current and potential customers? Aside from the same personal, transparent relationship and excellent customer service you've come to expect, SkyPlanner will now be able to provide even better customized end-products because we will be able to focus better on customers' specific industries. We are very excited for this new phase in the evolution of Salesforce as a company, and can't wait to see what opportunities, and challenges, it will open for us and our customers. 

Monday, April 7, 2014

It's SkyPlanner Parachute Monday!


It's SkyPlanner Parachute Monday! Find out what we at SkyPlanner, South Florida's premier Salesforce consulting company, have been reading, watching, listening to, and learning from in the past week. Click on each link to view our curated content. 

Businesses need nurturing much like everything that starts from the ground up. But what do they really need to grow? This article from Forbes helps shed some light (pun intended) on that.

If you're one of the brave few who have taken the risk to start your own business, you've probably been called foolish at least once (but more than likely a couple of times). Luckily, you're not the only one. These quotes are from people who were also called "foolish" at some point in their careers, and should help you stay motivated.

2014 started off with a bang, especially in the technology field. Salesforce has done us the favor of outlining some of the bigger trends of the first quarter of 2014.

Just like people, companies themselves can form "habits" that will help them succeed. Best-selling author Tim Ferris outlines these habits here.

After months of development SkyPlanner finally saw our testing app, spExams, listed on the Salesforce AppExchange last week. Please check it out and let us know what you think. Any feedback is welcomed! You can find spExams directly on the AppExchange right here.




At SkyPlanner, South Florida's premier Salesforce consulting company, we love to hear from ours clients and supporters so please feel free to comment with any opinions or suggestions for future content.

Thursday, April 3, 2014

Announcing spExams: your enterprise's solution for every testing need.


In our Success Spotlight series SkyPlanner showcases the excellent work that has made us the best choice for Salesforce CRM consulting, customization, and training in South Florida. We'll highlight our most successful projects from the past few years as well as new releases from our development team. This installment of the SkyPlanner Success Spotlight focuses on our newest AppExchange release, spExams.



SkyPlanner is proud to announce the roll-out of spExams on the Salesforce AppExchange, salesforce.com's marketplace where end-users can browse and download third-party applications to enhance the already extensive capabilities of the Salesforce platform.

spExams is your company’s one-stop shop for all of its testing needs. Whether you’re providing training for your existing employees, gauging the knowledge of job applicants, or anything in between, SkyPlanner created spExams so you can reach your testing goals effortlessly.
Description
It is now possible to conduct all of your business’s testing requirements without ever having to leave your Salesforce organization. Everything can be done from start to finish within the spExams application.
  • Easy-to-use interface allows customization according to company branding with use of logos, color schemes, etc.
  • Multiple methods of creating exams includes randomly generating tests using a previously-created question bank, or entering new questions manually. 
  • Questions can be constructed in anyway user wishes: multiple-choice, fill-in, matching, etc. 
  • Easily nclude images to give your exams a visual component. 
  • Built-in timer can be set for timed exams. 
  • Test recipients can be pulled from existing contacts lists and  notified by email with a direct link to the exam.
Screenshots


Exam creation is simple and intuitive, and can be customized using your enterprise's unique branding standards.




We provided no less than three methods for adding questions to an exam: you can create new questions manually, or exams can be generated from a question bank by hand or randomly..


You can compile a list of recipients from your existing list of contacts and leads found within your Salesforce organization and send notifications directly to their inboxes.  

An easy-to-use interface means no wasted time before beginning an exam. 

Choose from a number of standard question types- multiple-choice, fill-in, matching, etc.- and between timed or untimed exams.

Adding images to questions is simple and adds an extra dynamic to your exams.

If you have any questions regarding spExams or any of our other applications, or you would like to learn more about us and our services, feel free to reach out to us at team@theskyplanner.com or give us a call at 305-814-7597.